Australian Hindu Community Inc. (AHC) is a registered not-for-profit organisation committed to transparency, accountability, and the responsible management of community funds. This Refund Policy outlines the circumstances under which refunds may be considered for donations, event registrations, and participation in programs or activities.
Donations
All donations made to AHC are non-refundable. Refunds may only be considered in cases of accidental or duplicate payments, provided such requests are submitted within seven (7) days of the transaction. Where a refund is approved, any applicable payment gateway fees, transaction charges, and taxes will not be refunded and will be deducted from the total refund amount.
Event Fees
Refunds for event registrations will only be considered under the following conditions:
- A full refund (excluding payment gateway fees, transaction charges, and applicable taxes) will be issued if AHC cancels the event.
- If an event is rescheduled and a registered participant is unable to attend on the new date, a refund may be granted upon request.
Refunds will not be provided for participant-initiated cancellations under any circumstances.
Programs, Workshops, and Paid Activities
For structured programs, including workshops and classes:
- Refunds will only be issued if AHC cancels the program.
- If a program is rescheduled and the participant cannot attend the revised schedule, a refund request may be considered.
Participant-initiated withdrawals are not eligible for refunds. In all approved cases, payment gateway fees, transaction charges, and taxes are non-refundable.
Incorrect or Duplicate Payments
If a payment has been made in error, including duplicate transactions, AHC must be notified within seven (7) days of the transaction date. Approved refunds will exclude any payment gateway fees, transaction charges, and taxes, as these are retained by the payment processor and are not recoverable by AHC.
Processing Time
All approved refunds will be processed within ten (10) to fourteen (14) business days from the date of approval.
Refund Requests
All refund requests must be submitted in writing to:
Email: treasurer@ahcommunity.org.au
Subject: Refund Request – [Your Name / Event or Program Name]
Requests must include:
- Proof of payment
- Transaction ID or reference number
- A brief explanation of the request
Discretion
AHC reserves the right to assess and decide on all refund requests on a case-by-case basis. All decisions will be made fairly, transparently, and in alignment with the best interests of the community.